Booking FAQ

How are you different from other Mekong Delta tours?

We offer a new style of travel experience for those who want to get off the beaten path and really connect with a destination.

Our tours are designed to take a different direction to the typical tourist-routes which allows you to see more of the local areas to learn more about what daily life is like for the average Mekong person and in-depth perspectives into the Mekong residents’ rural lives by stay with locals in their real homes and see how the locals live, work and eat. The tours include a great mix of exciting activities (boat trip, rowing boat, cycling, cooking, visiting local homes, workshops, markets… etc) with no shopping stops or tourist traps involved.

What is the homestay like?

Feel like home is what to describe. Simple, basic but is sure to be a lasting memory of your tour. Our homestays are real local homes where you will stay with locals and see how the locals live, work and eat.

Private room (is limited) or communal room or multi-share dormitory style. Each room at the homestay is provided Vietnamese mattress, bed sheet, blanket, mosquito net and fan. Bathrooms and toilets (western style) are shared.

Do you accept solo traveler? How many persons are required to book a tour and what is the maximum number of participants you can accommodate?

Yes, we do accept solo travelers, but we’ll need to match you up with other travelers who wish to take the tour on the same day as you. The tour is only guaranteed to depart with a minimum of 2 travelers.

The maximum group size of our tour is only 8 people. We do make exception for single large parties or cooperated group, please contact us beforehand so we can make necessary arrangements to ensure that you’ll have the best experience!

Can I bring my kids on my tour?

Yes, most of our tours are children friendly! The minimum age and child policy will be included in the tour description, and children under five are typically free of charge.

I see that we will spend some time for a cycling trip on the Mekong Delta tours. Do you provide mini bikes for the kids?

For safety reasons, we do not provide small bikes for young children who are under 12 years of age, as local traffics behavior is quite different to that from the West or developed countries. Children are under 12 are required to sit on the back of the bike, baby seat for bicycle is provided.

What’s the Riding Like?

We cycle mostly on flat concrete paths and small paved, rural roads. Anyone who can reasonably ride a bike can do this ride.

I cannot/ do not like riding bicycle. Do you provide alternative option?

As long as we are provided prior notice, we can arrange alternative activities depends on each tour. Please send us an email to info@innoviet.com to let us know your circumstances and will do everything in our power to ensure your needs are met. Please note, though, that in some destinations there may be limited or no options.

Do you offer hotel pickup?

Yes, we only offer free hotel pickup and drop off as long as you hotel is located in District 1 (some exclusions apply). We kindly request guests staying outside of our pickup areas to either meet us at Saigon Opera House in District 1 for the start of the tour.

Is it possible to pick us up at the airport and then start the tour?

Our tours are pre-design tours which has fix times for departures. If you arrive later than the scheduled time, you will have to take a Private or Custom tour (depends on your schedule). Please email us at info@innoviet.com and we’ll work something out.

We want to book a flight to another city after the Mekong Delta tour. Can you drop us off at the airport after finishing the tour and how long do we need to be at the airport before the departure?

Yes, we do offer airport pickup/drop-off on request. Pickup/drop-off outside of District 1 and airport transfers are subject to extra charges however.

If you will be taking an international flight, you are supposed to be at the airport at least 2 hours before the departure (1 hour for domestic flight), while our tour only ends in the city center at about 5pm-5:30pm (depends on the traffic). You will also be hitting very heavy rush hour traffic at that time of day so it might takes from 45 minutes to more than 1 hour to arrive at the airport. We would recommend you book your flight a few hours behind the tour finish time which allow plenty of time to arrive early for your flight.  

If you want to take the flight earlier than the tour finish time, you will have to take a Private or Custom tour as we will not be able to rush or shorten the tour for you out of consideration for our other guests.

We would like to go Phu Quoc after the Mekong Delta tour, is it possible to do so?

It’s possible to go to Phu Quoc after the tour because to the tour ends either in Ho Chi Minh City at around 5pm (default) or Can Tho at around 1pm where you can take a bus to Rach Gia (3 hours) and boat to Phu Quoc (2,5 hours).

Please note that boat to Phu Quoc only starts twice per day at around 8:00 AM and 1:00 PM, which means you have to stay overnight in Rach Gia on the date of your tour finish.

Can we flight from Can Tho to Phu Quoc?

Yes, I would caution however, there is usually only 1 flight per day. It happens sometimes that the flight is delayed or moved to the next day due (very common Can Tho). It is advised from our past guests that is better to go back to HCMC to take a fly from there.

Do you cater for dietary requirements on food tours?

As long as we are provided prior notice, we can adapt the dishes on the tour to almost any kind of food restriction. Guests without food restrictions will be unaffected.

We quite concern about the mosquitos and malaria in the Mekong Delta.

Malaria is now under control in Vietnam so the risk of malaria is very low but dengue should be more of a concern which is common in Vietnam.

Although Mekong Delta is NOT a malaria area and mosquitoes are only active at dusk and dawn, you should consider using insect repellent if you intend to take on the trip.

How far in advance should we book a tour with you and do you accept last minute bookings?

If you are interested in booking a tour with us, we would recommend you doing so as early as possible to take advantage of our Early Bird Offer. Regular rates are discounted as much as 20% when you book at least 3 months or more ahead of your departure date.

Although we do accept and welcome last minute bookings (subject to availability), there is no guarantee we will have anything available if you wait until the last minute to try to book.

Do you have an office somewhere? Is it possible that we come to your office to discuss about the tour options and make a reservation?

Yes, we our office is now based in Thao Dien, District 2 which is quite far away from District 1 (around 30 minutes). If you are staying in Thao Dien or somewhere near by, we will be more than welcome to have you visit our office and being supporting with your travel plan.

However, it is not necessary for you to come to our office to book the tour. We currently take reservations via our website, email or by phone. We believe that email exchange is the more efficient way to communicate. If you are in Saigon and prefer talking than typing, feel free to dial (+84) 967 931 670 and have a pleasant chat with Ms Phuoc, our Business Manager.

Do I need to put down a deposit/prepay to book a tour?

Yes, it depends on how far in advance you book the tour. 30-50% deposit will be required first and later the full payment, all before the start of the tour.

What are the payment methods that you are currently support? Can I pay by credit card?

We use Paypal as our payment processor, so if you book a tour with us and choose to prepay for your tour, you would be automatically transferred to Paypal to finalize the tour payment. Paypal allows you to pay by credit card, and you DO NOT have to sign up to Paypal to do so.

I’m having problems booking through your website!

Please contact us at info@innoviet.com with a screen grab of your problem and we’ll get back to you right away.

How do I know if my booking is confirmed?

You will receive an instant confirmation once you’ve submitted your booking with a 7-digit reference number (please use this number if you need to message us about your booking (helps to keep us organized). However, your booking is only finalized once you reply to our “Booking Confirmation” email which will be sent by our staff.

If you not hear back from us within 24 hours of your booking request, please check your SPAM or JUNK mail folder or contact us again via info@innoviet.com or call us at (+84) 967 931 670. Thank you!

Can we leave our big luggages at your office? If not, where we take them on the tour and where can we leave them?

I’m sorry that we do not have a place  to keep your luggage because we do not have an office in District 1. You can either ask to leave those at your hotel (if possible) and carry a small bag/ backpack for your trip OR you can carry them on the tour. Those can be left  on the car/ at the homestay.

Is it possible to have a french speaking guide?

I’m sorry that we now only offer tours in English.

We would like to have a tour on cruise in the Mekong Delta. Do you offer such thing?

I’m sorry to say that we only run tours on ground vehicles.

We do include some cruising time on our Mekong Delta tours however. Waterways are not all to the Delta, there are also a lot to see on land.

Do you offer package tours?

I’m sorry to say that we are not a travel agent or full service tour operator, so we cannot help you arrange your trip. We only specialize in small group, private and custom tours in Mekong Delta and Cu Chi Tunnels.

Do you rent out cars and drivers only? We have set out the destinations and activities on our trip so it is not necessary for us to hire a guide.

I’m sorry to say that we don’t offer car-and-driver rental services. Our drivers don’t speak English and do not specialize in customer care.