TOUR FAQS
1. Do you accept solo traveler?
2. How many people are required to book a tour and what is the maximum number of participants you can accommodate?
The maximum group size of our tour is only 8 people. We do make exception for single large parties or cooperated group, please contact us beforehand so we can make necessary arrangements to ensure that you'll have the best experience!
3. What's the Riding Like?
4. I cannot/ do not like riding bicycle. Do you provide alternative option?
5. Is it possible to pick us up at the airport and then start the tour?
6. Do you cater for dietary requirements on food tours?
7. Do you have an office somewhere? Is it possible that we come to your office to discuss about the tour options and make a reservation?
Yes, our office is now based in 25/38/6 Ton That Tung St, Pham Ngu Lao ward, District 1. If you are staying nearby, we are welcome to have you visit our office and be supported by your travel plan. However, it is not necessary for you to come to our office to book the tour. We currently take reservations via our website, email or by phone. We believe that email exchange is a more efficient way to communicate. If you are in Saigon and prefer talking than typing, feel free to dial (+84) 83439 1331 and have a pleasant chat with Ms. Trung, our Booking Manager.
8. What are the payment methods that you are currently support? Can I pay by credit card?
9. I'm having problems booking through your website!
10. Can we leave our big luggage at your office? If not, where we take them on the tour and where can we leave them?
I'm sorry that we can't keep your luggage because our office is only opening from Monday to Friday from 09:00 AM to 05:00 PM. Thus, you can either ask to leave those at your hotel (if possible) and carry a small bag/ backpack for your trip OR you can carry them on the tour. Those can be left on the car/ at the homestay.
11. Is it possible to have a French speaking guide?
12. Do you have a dress code?
VIETNAM TRAVEL FAQS
1. Can I drink the water in Vietnam?
2. What public holidays are celebrated in Vietnam?
Below is the list of National Public holidays of Vietnam in 2020
Date | Day | Holiday |
1 Jan | Wed | New Year's Holiday Day |
24 Feb | Fri | Lunar New Year Eve |
25 Feb | Sat | Lunar New Year |
26 Feb | Sun | Lunar New Year |
27 Feb | Mon | Lunar New Year |
2 Apr | Thu | Hung Kings Commemoration Day |
30 April | Thu | Reunification Day |
1 May | Fri | Labor Day |
2 Sep | Wed | National Day Holiday |
3. When is the best time to visit Vietnam ?
4. Is tipping customary in Vietnam?
MEKONG DELTA TOURS FAQS
1. What do I need to bring?
2. How are you different from other Mekong Delta tours?
We offer a new style of travel experience for those who want to get off the beaten path and really connect with a destination. Our tours to the Mekong Delta are designed to take a different direction to the typical tourist-routes which allows you to see more of the local areas to learn more about what daily life is like for the average Mekong person and in-depth perspectives into the Mekong residents' rural lives by staying with locals in their real homes to see how the locals live, work and eat. The tours include a great mix of exciting activities (boat trip, rowing boat, cycling, cooking, visiting local homes, workshops, markets... etc) WITHOUT shopping stops or tourist traps involved.
3. What is the homestay like?
Feel like home is what to describe. Simple, basic but is sure to be a lasting memory of your tour. Our homestays are real local homes where you will stay with locals and see how the locals live, work and eat. Private room (is limited) or communal room or multi-share dormitory style. Each room at the homestay is provided Vietnamese mattress, bed sheet, blanket, mosquito net and fan. Bathrooms and toilets (western style) are shared.
4. Do you offer hotel pickup?
Yes, we only offer free hotel pickup and drop off as long as your hotel is located in District 1,3 (some exclusions apply). We kindly request guests staying outside of our pickup areas to either meet us at Saigon Opera House in District 1 for the start of the tour.
5. We want to book a flight to another city after the Mekong Delta tour. Can you drop us off at the airport after finishing the tour and how long do we need to be at the airport before the departure?
6. We would like to go Phu Quoc after the Mekong Delta tour, is it possible to do so?
7. Can we flight from Can Tho to Phu Quoc?
8. We quite concern about the mosquitos and malaria in the Mekong Delta.
9. We would like to have a tour on cruise in the Mekong Delta. Do you offer such thing?
TRAVEL SERVICES
1. Do you offer package tours?
2. Do you rent out cars and drivers only? We have set out the destinations and activities on our trip so it is not necessary for us to hire a guide.
BOOKING CONDITIONS
1. Can I bring my kids on my tour?
2. I see that we will spend some time for a cycling trip on the Mekong Delta tours. Do you provide mini bikes for the kids?
3. How far in advance should we book a tour with you and do you accept last minute bookings?
If you are interested in booking a tour with us, we would recommend you doing so as early as possible to take advantage of our Early Bird Offer. Get great values at a better price when you book our tour(s) at least 3 months ahead of your departure date. Check out our latest travel offers here Although we do accept and welcome last minute bookings (subject to availability), there is no guarantee we will have anything available if you wait until the last minute to try to book.
4. Do I need to put down a deposit / prepay to book a tour?
5. How do I know if my booking is confirmed?
You will receive an instant confirmation once you’ve submitted your booking with a 4-digit reference number (please use this number if you need to message us about your booking (helps to keep us organized). However, your booking is only finalized once you reply to our “Booking Confirmation” email which will be sent by our staff. If you don't hear back from us within 24 hours of your booking request, please check your SPAM or JUNK mail folder or contact us again via [email protected] or call us at (+84) 834391331. Thank you!
6. What is your cancellation policy?
Cancellation policy:
- 30% cancellation fee for any cancellation made less than 24 hours prior to the tour date since we have to book many services in advance.
- 100% refunded for bookings that are canceled 24 hours prior to the departure.
7. What is your cancellation policy due to bad weather?
The weather in Vietnam can vary depending on which part of the country you are in. The Central region and some parts of the North currently receive bad weather such as monsoons, cyclones, and thunderstorms. Also, flooding sometimes occurs as a result of heavy rain. However, weather in the South has a distinct dry season (from November to April) and wet season (from May to October). During wet months, heavy and short downpours usually occur in mid-afternoon. Gratefully the rain showers usually are very short-lived and haven't affected our tours very much in the past few years.
In case, the bad weather occurs near our scheduled departure, we have the authority to cancel our tours to guarantee the safety of tourists. The following cancellation policy will be applied:
- If the cancellation is informed before you leave for the tour, (you have not used any service yet) and we cannot find another date you wish to go on: 100% refund.
- If the cancellation is informed during the trip (you have already used some services: transportation, tour guide, homestay, boat etc). The fee of these services will be charged and we will refund the remaining amount.
In case you want to cancel the tour in the last minutes due to unpleasant weather BUT our tour still goes out with other clients, the following cancellation policy will be applied:
- 30% cancellation fee for any cancellation made less than 24 hours prior to the tour date since we have to book many services in advance.
- 100% refunded for bookings that are canceled 24 hours prior to the departure.