TOUR FAQS:
How far is the whole trip?
Walking distance is approximately 5 km. You will be walking mostly on streets and alleys with flat terrain and regular uneven steps so it might be not suitable for minors (less than 6) or travelers that need an accessible facility. We will make a few stops during the trip to try some local foods, take photos and interact with locals.
Children under 7?
Our tour is designed for adults and children from 7 as it involves intensive walking on streets, which is not suitable for children under 7. The regular uneven terrain along the tour means that it is also not suitable for stroller or baby carrier as well.
Can you cater to my food allergies/ restrictions?
Since we are provided prior notice, we can adapt the dishes on the tour to fit your food restriction which should not be a problem. So, we can cater to vegetarians OR vegan travellers. Please inform your local guide about any food allergies you might have.
What happens if it rains before/ during the tour?
During the rainy season, heavy and short downpours usually occur in mid-afternoon or evening. Rain showers usually are very short-lived and haven't affected our tours very much in the past few years. So, if the rain is light, we will provide you a poncho to continue the tour :). In case, the bad weather occurs near our scheduled departure, we have the authority to cancel our tours to guarantee the safety of tourists. Here is our cancellation policy:
If the cancellation is informed before you leave for the tour, (you have not used any service yet) and we cannot find another date you wish to go on a 100% refund. If the cancellation is informed during the trip (you have already used some services). The fee of these services will be charged and we will refund the remaining amount. In case you want to cancel the tour in the last minutes due to unpleasant weather BUT our tour still goes out with other clients, here is our cancellation policy:
If canceled or modified more than 72 hours of departure, no penalty will be charged. If canceled or modified between 72 to 24 hours of departure, 30% of the booking item amount will be charged. If canceled or modified fewer than 24 hours of departure, 50% of the booking item amount will be charged. In case unfavorable weather conditions happen during the tour which leads to cancellation for safety reasons: If the tour has lasted 2 hours or more: you can opt to join the tour again on the next available date, or refund of 25%. If the tour has lasted less than 2 hours: you can opt to join the tour again on next available date, or refund of 50%.
What should I wear and bring on the tour?
Since the weather in Saigon is usually hot and the tour requires a lot of walks, you should wear comfortable clothes and shoes that suitable for walking. For safety reasons, valuables should not be brought on tour. During the rainy season, a poncho will be provided in case of rain but it is advisable that you should wear waterproof clothes and shoes.
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