CONFIRMATION OF BOOKING:
When you submit your booking, it does NOT mean your tour is booked. You will receive a confirmation email from our booking staff shortly.
If you do not hear back from us within 24 hours of your booking request, please check your SPAM or JUNK mail folder or contact us again via info@innoviet.com or call us at (+84) 83 439 1331. Thank you!
TOUR FAQS:
How far is the whole trip?
The walking distance is approximately 4 km. You will be walking mostly on streets through directions of includes with flat terrain and regular uneven steps so it might be not suitable for minors (less than 7) or travelers that need an accessible facility.
Children under 7?
Our tour is designed for adults and children from 7 as it involves intensive walking the tour by own travellers which is not suitable for children under 9. The regular uneven terrain along the tour means that it is also not suitable for stroller or baby carrier as well.
Can you cater to my food allergies/ restrictions?
Since we are provided prior notice, we can adapt the dishes on the tour to fit your food restriction which should not be a problem. So, we can cater to vegetarians OR vegan travellers. Please inform us once you booking the tour.
What happens if it rains before/ during the tour?
During the rainy season, heavy and short downpours usually occur in mid-afternoon or evening. Rain showers usually are very short-lived and haven't affected our tours very much in the past few years. So, if the rain is light, we will provide you a poncho to continue the tour :). In case, the bad weather occurs near our scheduled departure, we have the authority to cancel our tours to guarantee the safety of tourists. Here is our cancellation policy:
- 30% cancellation fee for any cancellation made less than 24 hours prior to the tour date since we have to book many services in advance.
- Otherwise, there is a 5% transaction fee for bookings that are canceled 24 hours prior to the departure in order to cover for transaction processing costs.
What should I wear and bring on the tour?
Since the weather in Saigon is usually hot and the tour requires a lot of walks, you should wear comfortable clothes and shoes that suitable for walking. For safety reasons, valuables should not be brought on tour. During the rainy season, a poncho will be provided in case of rain but it is advisable that you should wear waterproof clothes and shoes.
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